|01. ||Can I claim this Deal on Facebook using my Desktop computer? |
Yes. To claim this deal click on the ‘claim offer’ button on the Facebook offer which you can access via a desktop computer or compatible Smartphone or Tablet computer.
|02. ||What if I don't have a Facebook account? |
In order to be able to redeem this exciting offer, you need to have a Facebook account. If you don't have an account, signing up to Facebook is free and easy. Simply visit www.facebook.com and follow the instructions under the heading "Sign Up".
|03. ||What if I'm an existing Commonwealth Bank customer? |
Existing customers who do not have an existing Everyday Account are eligible to receive this offer. Just claim the offer on Facebook and take the email you receive to your nearest Commonwealth Bank branch or go to You're just three short steps from your $50 Coles Group & Myer gift card. and open a new Everyday Account by 26 April 2013. Existing customers who already have an Everyday account are not eligible for this offer.
|04. ||What if I don't make it to a branch before the deal expires or the branch is closed? |
To be eligible for the $50 Coles Group and Myer Gift Card, you must present your Facebook offer email (on your phone or in print) and open an Everyday Account in branch by 5.00pm 26 April 2013. If you miss this date you will not be eligible for the offer. Click here to find your local branch opening hours. Alternatively, click on the link in your Facebook email and you can open an Everyday account online (www.can.com.au/facebookdeal).
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|05. ||Can I accept the offer and open the account online or over the phone? |
Yes, simply click the link in the email you receive from Facebook and you will be redirected to our registration page. This offer is not valid if you open an Everyday Account over the phone. We encourage you to open up an account online instead from You're just three short steps from your $50 Coles Group & Myer gift card..
|06. ||Can I accept the offer more than once and open multiple accounts to get multiple Coles Group and Myer gift card ? |
No - the deal is limited to one deal and one account per customer.
|07. ||How will I know if I qualified for the offer? |
To qualify for the $50 Coles Group and Myer gift card, you will need to open an Everyday Account by 26 April 2013 and use your card three times on purchase online, in-store or overseas (ATM withdrawals are excluded) by 20 May 2013 .
|08. ||How do I get my Coles Group and Myer gift card ? |
Once you have successfully qualified for the offer, you will be sent a voucher through the post with a uniquely coded Coles Group and Myer gift card by 30 June 2013.
|09. ||What if I don't redeem my voucher? |
Unredeemed Coles Group and Myer gift cards expire after 18 months. No extensions will be granted.
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|10. ||How quickly will I receive my Coles Group and Myer gift card? |
Your Coles Group and Myer voucher will be sent by 5pm 30 June 2013.
|11. ||What do I do if I have problems redeeming my Coles Group and Myer gift card? |
If you are experiencing difficulty in redeeming your Coles Group and Myer Gift Card, please email email@example.com. In most cases, we will be able to respond to your query within 48 hours.
|12. ||How do I redeem my Coles Group and Myer Gift Card? |
You can redeem your voucher at the following retailers. You will have 18 months from the date of issue to use the gift card before it expires.
|13. ||What happens if I only partially use the balance of my gift card? |
Coles Group and Myer Gift Cards are partially redeemable. Any unused balance must be utilised by the end of the validity period. Any unused balance will not be refunded or credited after the gift card expires.
|14. ||What happens if I close my account before I get my Coles Group and Myer gift card? |
If you close your Everyday Account before you are issued your Coles Group and Myer gift card, you will no longer be eligible to receive the Coles Group and Myer voucher.
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|15. ||Is there any on-going eligibility criteria for the offer? |
No, there is no further requirement once you have opened an Everyday Account as long as your account remains open by 1 June 2013.
|16. ||What do I need to open an account with Commonwealth Bank? |
Present your identification documents to your most convenient branch. You will be required to confirm your email address at time of account opening as vouchers will be sent out to eligible customers via email.
For a full list of acceptable identification documents, view our Certified Copies Identification form.
|17. ||When will I get my new card? |
You should receive your new card linked to your new Everyday Account within 3-6 business days. If you have not received your card within 6 business days you can contact us by calling 13 2221 and press option 2.
|18. ||How do I switch my direct debits and credits to my new Commonwealth Bank account? |
If you would like to switch existing direct debits and credits over to your new account, you can do so in four easy ways:
- Contacting the organisations directly and give them your new bank account details. This is the quickest way to switch, because you can authorise the change of bank account directly - often online or over the phone; or
- You can visit our one stop switching page to find quick contact details for popular billers. You can also use NetBank to instantly set up your regular BPAY billers and regular transfers; or
- Using our online switching service to quickly create letters you can send or fax to the organisations with whom you have direct debits or credits; or
- Asking us to contact the organisations for you is another convenient option. Because we contact the organisations through their bank it can take a little longer – please allow up to 15 business days for this to occur.
|19. ||Who can I talk to about getting the most out of my new Everyday Account? |
Visit commbank.com.au/welcome for helpful hints and tips on how to get the most out of your account. Alternatively you can visit your local branch. Click here to find your nearest branch.
|20. ||What if I have any questions in relation to this offer? |
If you cannot find an answer to your question here, please email firstname.lastname@example.org
In most cases, we will be able to respond to your query within 48 hours.
To read the full Terms and Conditions visit www.can.com.au/facebookdeal